Here at Big Fish Tuning the safety of our staff and our customers is very important to us. That is why we’ll be introducing some new safety measures for the foreseeable future.
Once you have booked your appointment you will be provided with a link to pay your deposit as well as a link to our online sign in system. This must be completed prior to your appointment as it is where you’ll provide us with details of your vehicle and your driving style. Also in our online sign in process you’ll find details of our on-site safety measures that you’ll need to read and acknowledge.
On the day of your appointment please park your car in one of the allocated spaces outside the Big Fish Tuning compound gates. Once your all parked up please call the office on 01642 918566 to let us know that you have arrived. Someone from Big Fish Tuning will then meet you outside, remember to keep a safe distance which should be no less than 2 (two) meters apart. Place your keys on the rear window or another safe place on or in the vehicle. We will talk to you from a safe distance and if anything else is needed we will call or text you for more information. Please remember to arrive with plenty of fuel for your tuning session – Big Fish Tuning will not fill your car for you.
To maintain social distancing our waiting room and on-site facilities will be closed to customers, this means that you cannot stay on site during your appointment so please do make alternative arrangements. Big Fish Tuning will then wipe down the steering wheel, gear lever, and use steering wheel covers and seat protectors whilst we’re in your car. Weather permitting windows will be put down and then it will be moved into our workshop.
As well as this we have upped our available on-site sanitation facilities to keep our staff throughout the day. We’re happy to video/record your vehicle whilst it is in our care but please let us know in advance to ensure that we can accommodate this. For all video/photographs we will fit and remove our Big Fish Tuning plates to preserve your privacy.
As always we will treat your vehicle with the upmost care, including securing your vehicle with multiple straps and also ensure that the vehicle is supported and cooled throughout. Once the vehicle has been tuned the vehicle contact points will once again be cleaned as well as the dyno cell itself. We will then park your vehicle in one of the allocated bays to await collection. All footage, graphs, and receipts will be emailed to you to minimise contact.
Big Fish Tuning will contact you to let you know that your vehicle is ready to collect.
Keeping you safe, and keeping us safe is our priority.