Big Fish Tuning

COVID-19 - Information


Here at Big Fish Tuning the safety of our staff and our customers is very important to us. That is why we’ll be introducing some new safety measures for the foreseeable future.

Once you have booked your appointment you will be provided with a link to pay your deposit as well as a link to our online sign in system. This must be completed prior to your appointment as it is where you’ll provide us with details of your vehicle and your driving style. Also in our online sign in process you’ll find details of our on-site safety measures that you’ll need to read and acknowledge.

On the day of your appointment please park your car in one of the allocated spaces outside the Big Fish Tuning compound gates. Once your all parked up please call the office on 01642 918566 to let us know that you have arrived. Someone from Big Fish Tuning will then meet you outside, remember to keep a safe distance which should be no less than 2 (two) meters apart. Place your keys on the rear window or another safe place on or in the vehicle. We will talk to you from a safe distance and if anything else is needed we will call or text you for more information. Please remember to arrive with plenty of fuel for your tuning session – Big Fish Tuning will not fill your car for you.

To maintain social distancing our waiting room and on-site facilities will be closed to customers, this means that you cannot stay on site during your appointment so please do make alternative arrangements. Big Fish Tuning will then wipe down the steering wheel, gear lever, and use steering wheel covers and seat protectors whilst we’re in your car. Weather permitting windows will be put down and then it will be moved into our workshop.

As well as this we have upped our available on-site sanitation facilities to keep our staff throughout the day. We’re happy to video/record your vehicle whilst it is in our care but please let us know in advance to ensure that we can accommodate this. For all video/photographs we will fit and remove our Big Fish Tuning plates to preserve your privacy.

As always we will treat your vehicle with the upmost care, including securing your vehicle with multiple straps and also ensure that the vehicle is supported and cooled throughout. Once the vehicle has been tuned the vehicle contact points will once again be cleaned as well as the dyno cell itself. We will then park your vehicle in one of the allocated bays to await collection. All footage, graphs, and receipts will be emailed to you to minimise contact.

Big Fish Tuning will contact you to let you know that your vehicle is ready to collect.

Keeping you safe, and keeping us safe is our priority.

Information and Risk Assessment

This guidance has been collated using information available in the public domain from the following bodies and organisations:

  • The United Kingdom National Health Service (UK NHS)
  • The World Health Organisation (WHO)
  • The Chartered Institute of Personnel and Development (CIPD)
  • The United Kingdom Foreign and Commonwealth Office (UK FCO)
  • GOV.UK
  • The British Broadcasting Corporation (BBC) (Where operating outside of the UK please refer to Government or health service communications in addition to information provided below)

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (COVID-19) was identified in 2019 in Wuhan, China. This is a new coronavirus that has not been previously identified in humans.

Coronaviruses are zoonotic, meaning they are transmitted between animals and people. Detailed investigations found that SARS-CoV was transmitted from civet cats to humans and MERS-CoV from dromedary camels to humans. Several known coronaviruses are circulating in animals that have not yet infected humans. Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.

  • COVID-19 Risk

    The UK Chief Medical Officers have raised the risk to the public from low to moderate. Health professionals are working to contact anyone who has been in close contact with people who have coronavirus. Based on studies of infection and mortality rates globally by WHO Researchers it is believed the current mortality rate for the virus is 3.4% as of 05 March 2020. UK Health Secretary Matt Hancock has advised that the UK government’s “very best assessment” was that the UK mortality rate would be approximately “2% or, likely, lower”. But it is dependant on a range of contributory factors including age, sex, general health and health system.

  • COVID-19 Symptoms

    Current symptoms of the virus may include:

    • a cough
    • a high temperature
    • shortness of breath

    These symptoms do not necessarily mean you have the illness. The symptoms are similar to other illnesses that are much more common at this time of year, such as cold and flu.

  • How is the Virus Spread?

    As the virus has not been encountered before the NHS and other bodies do not know exactly how the virus spreads from person to person. It is currently believed that like more common viruses it is most likely spread in cough droplets. It’s very unlikely it can be spread through things like packages or food. Viruses like coronavirus cannot live outside the body for very long.

  • Public Places

    Most people can continue to go to work, school and other public places. Current advice states that you only need to stay away from public places (self-isolate) if advised to by the NHS 111 Service or a medical professional.

  • How to Avoid Catching and Spreading Germs

    There are steps that we can all take to help stop viruses like coronavirus spreading.


    • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
    • Put used tissues in the bin immediately.
    • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available.
    • Try to avoid close contact with people who are unwell.

    DO NOT

    • Do not touch your eyes, nose or mouth if your hands are not clean.
  • If You Think You Need Medical Advice

    Seek medical support such as the NHS 111 Online or telephone service to assist with a general diagnosis and further guidance on COVID-19 support services. You should use medical services if:

    • You have symptoms which lead you to believe you might have COVID-19.
    • In the last 14 days you’ve been to a country or area with a high risk of the virus (see NHS coronavirus advice for travellers).
    • You have been in close contact with someone with the virus.

    IMPORTANT: Do not go to a GP surgery, pharmacy or hospital.

  • What Does Self-Isolating Mean?


    • Stay at home.
    • Separate yourself from other people – for example, try not to be in the same room as other people at the same time.
    • Only allow people who live with you to stay.
    • Stay in a well-ventilated room with a window that can be opened.
    • Ask friends, family members or delivery services to carry out errands for you, such as getting groceries, medicines or other shopping.
    • Make sure you tell delivery drivers to leave items outside for collection if you order online
    • Clean toilets and bathrooms regularly.
    • Think about a bathroom rota if a separate bathroom is not available, with the isolated person using the facilities last, before thoroughly cleaning the bathroom themselves.
    • Use separate towels from anyone else in the household.
    • Wash crockery and utensils thoroughly with soap and water; dishwashers may be used to clean Crockery and cutlery.
    • Stay away from your pets – if unavoidable, wash your hands before and after contact

    DO NOT

    • Do not invite visitors to your home or allow visitors to enter.
    • Do not go to work, school or public areas.
    • Do not use public transport like buses, trains, tubes or taxis.
    • Do not share dishes, drinking glasses, cups, eating utensils, towels, bedding or other items with other people in your home.
  • Travel Advice

    If you’re planning to travel abroad for annual leave or due to planned work commitments and are concerned about coronavirus, check specific country advice on government websites such as GOV.UK in addition to liaising with your line manager and the HR Department. You may need to self-isolate or get medical advice if you’ve recently travelled from somewhere with a higher risk of the virus. The places currently identified as having a higher risk are as follows:

    • Cambodia
    • China
    • Hong Kong
    • Iran
    • Italy
    • Japan
    • Laos
    • Macau
    • Malaysia
    • Myanmar (Burma)
    • Singapore
    • South Korea
    • Taiwan
    • Tenerife – only the H10 Costa Adeje Palace Hotel
    • Thailand
    • Vietnam

    If you’ve been to one of these places in the last 14 days, please contact medical service providers such as the NHS for advice.

  • COVID-19 Treatment
    • There is currently no specific treatment for the virus.
    • Antibiotics do not help, as they do not work against viruses.
    • Treatment aims to relieve the symptoms while your body fights the illness.
    • Those with the virus need to stay in isolation away from other people until fully recovered.